Textile provides a set of tools and trustless infrastructure for building apps that harness decentralized protocols and return ownership of data to users.

Our APIs and libraries give developers tools to build better data storage and networking across mobile, web, and backend applications.

Our libraries are easy to try and quick to learn. If you’re familiar with S3 or MongoDB, you already understand Buckets and Threads.

Textile Buckets help you and your team publish dynamic or static content in seconds with DNS integration, CI support, and more.

We care about what we’re building and how we build it.

Question processes. Give thoughtful responses. Find the best way instead of going by how it’s always been done.

Take pride in crafting a lasting product. Work with the best equipment. Invest in great things that improve your life.

Go above and beyond to solve problems. Exercise empathy. Deliver magic to customers and coworkers.

Minimize unnecessary meetings and management. Work together with others to get the job finished.

Treat everyone with respect. Leave egos at the door.

Ask yourself how the product can be better today than it was yesterday.

Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience. We work with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel.

The Netomi platform instantly and autonomously responds to over 50% of a company’s customer service tickets across email, social and chat. We leverage a combination of natural language understanding to accurately respond to tickets with precision and speed. The platform uses deep learning to continuously improve over time.

The Netomi platform easily integrates with core business systems including Order Management Systems, CRM platforms and Inventory Management systems to resolve customer service tickets, not simply respond to incoming queries. The platform also enables predictive and proactive support, leveraging product, customer lifecycle and contextual triggers to anticipate needs and solve customer issues before they happen.

Netomi combines the best of machine and human intelligence. The AI responds to the everyday support tickets, freeing up human agents to manage more complex tasks. Agents are more fulfilled as mundane tasks are eliminated, and customer happiness soars with faster resolutions.

Backed by Index Ventures, Bowery Capital and Y Combinator, Netomi has offices in Silicon Valley, New York and India.